Refund policy

30-DAY RETURN AND REFUND POLICY

We want you to be satisfied with your purchase. You may request a return within 30 days after your order has been delivered.

RETURN ELIGIBILITY

To qualify for a return:

• The return request must be submitted within 30 days after delivery.
• The product must be in its original condition, without excessive wear, damage, alteration or misuse.
• The product must include its original accessories, charger, packaging and proof of purchase.
• You must contact us and receive return instructions before sending the product.

To request a return, email cfc2020london@gmail.com with your order number, reason for return and photographs or a video if the product is damaged or defective.

Please do not send a product back without contacting us first. Unauthorised returns may not be accepted.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery. If your product is damaged, defective or incorrect, contact us promptly at cfc2020london@gmail.com with your order number and clear photographs or video evidence.

If we confirm that the product is defective, damaged in transit or incorrect, we will provide an appropriate replacement, refund or return solution at no additional cost to you.

CHANGE-OF-MIND RETURNS

For returns caused by a change of mind, the customer is responsible for the return shipping cost. Original shipping charges, if any, are non-refundable.

The customer is responsible for ensuring that the returned package reaches the designated return location safely. We recommend using a trackable shipping service.

NON-RETURNABLE ITEMS

We cannot accept:

• Products returned more than 30 days after delivery
• Products damaged through misuse, accidents or unauthorised modification
• Products missing essential components or accessories
• Gift cards
• Items marked as final sale, where legally permitted

REFUNDS

We will inspect your return after receiving it. If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to appear. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, contact us at cfc2020london@gmail.com.

ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has been dispatched.

12-MONTH LIMITED WARRANTY

The Expressify Apex Pro includes a 12-month limited warranty covering confirmed manufacturing defects under normal use.

The warranty does not cover normal wear, cosmetic damage, accidental damage, misuse, water damage caused by use outside the stated product limitations, unauthorised repairs or modifications, loss or theft.

The warranty does not replace or limit any rights available under applicable consumer law.

CONTACT

Business name: Expressify
Email: cfc2020london@gmail.com